The need for business transformation for communication service providers has never been greater than before. With a rapidly changing business landscape in communication services, it is necessary for service providers today to establish their brand as the best in the market and at the same time transform their systems to support and launch new services continuously across multiple channels of communication.

Today, service providers are facing unprecedented challenges to improve operational efficiency and reduce costs with increasing industry consolidation, technology convergence and increasing competition.

In this competitive landscape, Nexera is helping communication providers gain new agility in responding to change, with a communication practice that blends industry knowledge, targeted services, technology and functional expertise with a proven global delivery model.

Nexera is unique in the industry with a telecommunications consulting practice offering advisory services and demonstrating thought leadership based on extensive practical experience. With its emphasis on deep domain knowledge across OSS/BSS, technology expertise and a proven global delivery model, Nexera is able to manage and deliver on industry metrics towards our telecom clients  success.

Nexera s Telecom Expertise Framework

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How Nexera s Telco Services Can Help You

  • Accelerate business and IT transformation by leveraging our comprehensive industry understanding and translating it into operational, and technology implementations

  • Improve customer retention with initiatives such as product bundling, multi-channel customer experience management, converged billing, customer portals and mobility solutions

  • Achieve higher operational efficiencies through SLA-driven programs and effective governance structures

  • Lower OPEX through continuous productivity improvements and year-on-year cost reduction programs

  • Benefit from our multiple telecom consulting services that can scale from concept to revenue – and span across IT consulting, architecture design, program management, systems integration, independent testing, managed services, production support and NOC operations.

  • Rapidly launch new telecom services that involve an ecosystem of suppliers; manage resultant complexity in systems integration for activation, provisioning, order management and other customer impacting functions

Segments we serve include

  • Cable & Satellite:From systems integration planning, to data migration, business process integration, customer management and order processing, we can help you keep up with your customers demands.

  • Network-Equipment Providers: We specialize in helping the world’s premier network equipment providers to streamline processes and integrate technologies to best serve their customers.

  • Integrated-Communications Providers: From management and technological integration, to mobile Internet, our global team of business and technology consultants is here to work with you.

  • Wireless: From testing and billing, to one-on-one consulting, our team of wireless experts will create a custom solution to meet your unique needs

Communications Services

  • Billing & Customer Care What does your billing system say about you? Probably more than you think-and not necessarily in a good way. Our domain experts can maximize the value of your core billing processes.

  • Customer-Interaction BPO With our Customer-Interaction Business Process Outsourcing team, you can dramatically reduce your customer service costs and streamline business processes through IT and BPO synergy.

  • Order & Service Management We ll help enhance your order and service management processes, so you can continue to provide superior customer service-and stay competitive.

  • Service-Management BPO With our Service Delivery Framework (SDF) model, upgrading a legacy service management system doesn t have to be a multi-year project.

  • Customer Experience & Portals Our customer experience team is here to help improve your customer registration process, from single sign-on (SSO) systems, to secure log-in and mobile device access

  • Network Management Our team of experts can help you evaluate your network strategy, then plan a course of action to make your management and provisioning more synchronized, accurate and efficient.

  • Service Fulfillment Rely on us to help you manage orders more efficiently, keep track of resources and offer next-generation services to your customers.

Services Provided in this vertical specialization include Operational and Business Support Systems (OSS/BSS), System Integration and Voice Over IP Testing and Support (VoIP Testing & Support)